Kuwait Study Reveals Cultural Factors Drive Success of E‑Governance Systems

Study The study titled 'The impact of cultural and social factors on the success of e-governance systems in Kuwait' examines how local traditions influence digital government adoption and user participation in Kuwait.

Author Authored by AL-OMRAN, S.J.A., the research draws on comparative analysis of Kuwait's e‑services and regional benchmarks to understand implementation challenges and opportunities within public administration and citizen engagement in Kuwait's digital ecosystem.

Focus The paper focuses on cultural norms, trust levels, and social networks that shape citizen engagement with e‑governance platforms to enhance service delivery and policy transparency in Kuwait's public sector and improve digital inclusion.

Implications Findings suggest that tailoring digital services to cultural expectations can improve user satisfaction and policy effectiveness in Kuwait's public sector by increasing trust and reducing digital divide through community engagement initiatives and targeted communication.