Massachusetts Wheelchair Users Face Months‑Long Repair Delays Amid Private Equity Ownership

Massachusetts Wheelchair Users have reported waiting up to several months for routine repairs, a delay that leaves many dependent on their chairs unable to perform daily activities such as work, school, and community participation today.

The repairs in question are described as simple fixes, including wheel alignment, brake adjustments, and seat cushion replacement, yet the prolonged turnaround time persists across multiple service providers throughout the Commonwealth.

Critics point to the role of private equity ownership of many wheelchair service companies, arguing that profit‑driven management practices prioritize cost savings over timely maintenance, thereby contributing to the extended wait periods.

Advocates warn that these systemic delays may breach state disability rights statutes, urging regulators to enforce stricter service standards and consider oversight mechanisms to ensure wheelchair users receive prompt and reliable repairs.